Join the Customer Advisory Council

Are you passionate about spreading awareness of food insecurity in your community? We are looking for dedicated neighbors from the community to join our Customer Advisory Council. This is your chance to share your experiences and help shape the future of our services.

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About the Customer Advisory Council

The Customer Advisory Council brings together individuals with lived experience of food insecurity to share insights, ideas, and feedback. Members work directly with MOFC, sharing their thoughts, ideas, and suggestions to help us design programs and services that truly meet the needs of our neighbors.

Meet the current council

Why Join?

Enhance Service Quality

To help us gather direct feedback and identify areas for improvement.

Promote Community Engagement

To connect with others who care about creating lasting change in their neighborhoods.

Foster Inclusivity

To ensure diverse voices and perspectives are heard and considered in decision-making so that no one is left behind.

Drive Innovation

To identify opportunities for innovation and continuous improvement in our services in a supportive environment.

Who can join?

The CAC is specifically for customers who have used at least one of MOFC’s services within the last 12 months. Our services include:
- Shopping at Mid-Ohio Markets or another partner food pantry
- Getting a community meal from the Mid-Ohio Kitchen at Reeb or another partner community kitchen
- Being a part of the Farmacy program
- Attending a local growers workshop with the Mid-Ohio Farm
- Connecting with a member of our Benefits and Customer Outreach team for help applying for SNAP, Medicaid, CHIP, or benefits assistance programs

Residency: Must be a resident of Ohio, 18 years or older, living within MOFC’s 20-county service area.

Participation: Willing to share insights and actively participate in group activities.

Conduct: Be respectful, participatory, and welcoming to diverse life experiences and opinions.

Compensation: If opting for monetary compensation, agree to complete a W-9 form with valid details.

What to Expect

Term: Each inaugural council is an 11-month commitment, dedicating up to 4 hours per month to council work.
Meetings: Monthly sessions and individual appointments with the MOFC Council Organizer, virtual and in-person options. A minimum of 75% attendance is required.
Engagement: Provide input on MOFC services, advocate for community needs, and identify opportunities for improvement with MOFC team members.

FAQs

What is the Customer Advisory Council?
It’s a group of customers who share feedback and ideas to help MOFC improve services and programs.

Do I need special skills to join?
No, we value your lived experience and your willingness to share your perspective.

Is there a time commitment?
Yes, the council is an 11-month commitment, dedicating up to 4 hours per month to council work.

Will I be compensated?
This decision is up to the individual council member. Council members who agree to complete a W-9 form with valid details can opt into receiving monetary compensation for their time and contributions up to $2,200 within a calendar year.

Ready to Lead Change?

Join us in fostering a collaborative relationship between MOFC and its customers. Your voice matters, and together, we can create solutions to end hunger.